Expert Technical Support Engineer (KATA)

About the role

Kaspersky, the Moscow-headquartered cybersecurity company, is recruiting an Expert Technical Support Engineer for its KATA product line in Moscow. You will join the expert support team that provides third-line support for Kaspersky's corporate (B2B) and technology products, working to keep customers satisfied, improve the products and make life easier for the first and second support lines. The work is deep technical investigation: acting as the centre of competence for your product, studying how it behaves in real customer scenarios, and researching issues through product logs, system journals, diagnostic utilities, local reproduction and remote sessions. You will pass primary analysis and solutions for typical or widespread problems back to the front lines, develop the knowledge base and troubleshooting practices, improve in-house diagnostic tools, propose fixes to developers when product behaviour causes customer pain, and advise colleagues in implementation, services and sales teams. The vacancy is published on Kaspersky's official careers site with no closing date stated, and the working language of the team includes Russian, with acceptable written English required. Apply through the link on this listing on the Kaspersky careers portal.

Requirements

Strong knowledge of at least one related area such as Linux, networking, databases, containers or virtualisation Attention to detail and respect for processes and procedures Acceptable written English High motivation and willingness to learn new technologies Experience supporting application software is an advantage Ability to analyse logs and diagnose high resource usage and network availability problems is an advantage

Skills