Guichet.lu Reception Agent (m/f/d) (Ref. G26000754)

About the role

The Centre des technologies de l'information de l'État (CTIE) is recruiting a reception agent for Guichet.lu, the public service portal of the Luxembourg administration. This is a full-time civil-service post (group B1, employment category B) for one vacancy, based in Luxembourg City, with applications closing on 30 November 2026. Guichet.lu is the first point of contact for many citizens and businesses using public services, so this role is about making a complicated administrative journey feel simple and welcoming. You will work at reception desks where visitors arrive in person, as well as supporting the wider Guichet.lu service, and you will help people find the right information, the right form or the right next step. A typical day involves greeting visitors, listening carefully to what they need, explaining procedures in plain language, directing them to the appropriate counter or service, and handling straightforward administrative and telephone enquiries. You will work as part of a small, friendly team, follow established procedures and keep the reception running smoothly and courteously even at busy times. The role suits someone who enjoys meeting people, stays calm under pressure, communicates clearly in several languages and takes pride in helpful, accurate service. Only nationals of an EU Member State are eligible, and the post requires a strong command of French, Luxembourgish and German, with English at an intermediate level.

Responsibilities

- Welcome and guide visitors at Guichet.lu reception points in Luxembourg City - Identify visitors' needs and direct them to the right service, counter or information source - Explain administrative procedures, forms and online services in clear, plain language - Answer in-person and telephone enquiries and pass on more complex cases to the right team - Support the smooth running of reception, including appointments, queues and visitor flow - Contribute to a courteous, professional public-service welcome

Requirements

Secondary-school diploma or equivalent qualification at level 4. Excellent command of French, Luxembourgish and German, and English at B1 level or above. Eligible candidates must be nationals of an EU Member State. Full-time, on-site role in Luxembourg City; one opening. Experience in a public-service or customer-facing role is an advantage.

Preferred qualifications

Experience in reception, customer service or public administration; familiarity with Guichet.lu or other Luxembourg public services.

Benefits

Permanent full-time civil-service employment with CTIE in Luxembourg City; a public-facing role at the heart of Luxembourg's citizen services.

Skills