Mid/Sr. Product Engineer, Intelligence
- Location
- United States
- Work arrangement
- Remote
- Employment type
- Full-time
- Category
- Information Technology
- Openings
- 1
- Apply by
- 15 Nov 2026
About the role
Help Scout is hiring a Mid/Senior Product Engineer for its Intelligence team, the group building the platform's customer-facing AI and data-driven product experiences. The engineer owns features end to end — from user-interface craft and AI quality through to reliability in production — with a frontend emphasis in TypeScript and React and full-stack ownership where the work requires it. The role works closely with product and design partners, uses AI coding tools daily, builds instrumentation and outcome measurement into what it ships, and iterates based on real customer feedback. Help Scout is a fully remote company, so the role depends on strong written communication and independent judgment. Pay is stated as USD 131,000 to USD 175,000 per year. The role is listed as remote from the USA. Interested candidates should apply through the application link before the deadline shown.
Requirements
Frontend emphasis in TypeScript and React, with end-to-end full-stack ownership Attention to production reliability, instrumentation and outcome measurement Ability to work closely with product and design partners Daily use of AI coding tools Ability to incorporate customer feedback iteratively Strong written communication and independent judgment in a fully remote team
Skills
How to apply
- Select Apply now.
- You are taken to Help Scout’s own application page to send your application.
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