Process & Project Manager (m/f/d) (Ref. G26000514)

About the role

This permanent, full-time process and project manager post supports the information systems of Luxembourg's media, connectivity and digital policy service. Based in Contern, the manager helps to map, improve and document the service's processes, and leads projects that make its information systems more effective, secure and user-friendly. The role combines process analysis with project delivery: identifying bottlenecks, proposing practical improvements, coordinating technical and non-technical stakeholders, and following projects from specification through to implementation and adoption. The successful candidate will be methodical and pragmatic, able to turn complex workflows into clear, workable solutions and to keep projects on schedule and within scope. It is a civil servant post in group A1, open to nationals of an EU member state, with at least three years of relevant experience. Note that the post requires security clearance at secret level, as stated in the official vacancy.

Responsibilities

- Analyse and improve processes linked to the service's information systems - Lead digital and information-system projects from specification to delivery - Coordinate technical teams, users and other stakeholders - Document processes, requirements and project outcomes - Identify bottlenecks and propose practical improvements - Support the adoption of new tools and working methods - Monitor project progress, risks and quality

Requirements

Applicants must be nationals of an EU member state and hold a master's degree in computer science, information systems, management or a related field, or an equivalent recognised qualification, with a diploma at least at level 7 of the Luxembourg qualifications framework. At least three years of relevant professional experience is required. Candidates must meet the general requirements for knowledge of the three administrative languages. A security clearance at secret level is required for this post. Strong analytical, organisational and project management skills are essential.

Preferred qualifications

Experience in process improvement, business analysis or information-system project management; and familiarity with public-sector digital services.

Skills