IT Desktop Support – Abidjan (Dispatch/On Demand Request)

About the role

Axiom Technologies, a global IT services partner supporting medium to large-scale enterprises, is looking for an IT Desktop Support resource in Abidjan, Côte d'Ivoire, to coordinate activities ranging from simple tasks to more complex plans on a dispatch/on-demand basis. In this role you will provide onsite and on-call first- and second-level support to end-users within the client's desktop computing environment, responding to service requests and incidents via the ticketing system, phone or in person. Your duties will include installing, upgrading and maintaining operating systems (Windows/macOS/Linux) and software applications, troubleshooting hardware, software and peripheral issues, setting up and configuring new employee workstations including user accounts and permissions, maintaining the asset inventory and documentation of IT equipment, assisting with technical onboarding and offboarding, supporting remote users with VPN and connectivity issues, collaborating with other IT teams on escalated issues, and following security protocols including antivirus, patching and data protection policies. This vacancy is live on the company's own jobs site with no closing date stated. To apply, forward your resume by email to careers.eu@axiomtechnologies.com.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience) 1+ year of experience in a desktop support, helpdesk, or IT technician role Strong knowledge of Windows OS, Office 365, and basic networking concepts Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA Excellent communication and interpersonal skills Strong troubleshooting and problem-solving abilities

Skills