Recovery Assistant

About the role

The Accident Compensation Corporation is seeking a Recovery Assistant to join its Otago team. In this role, you will support people recovering from injury by helping them access the right services, keeping their records up to date and following up on agreed next steps. You will work with clients, colleagues and service providers, answering questions clearly, arranging support where needed and making sure people feel heard and respected. A typical day may involve speaking with clients, updating case notes, checking appointments and entitlements, and coordinating practical support so recovery plans stay on track. The role suits someone who is empathetic, organised and a clear communicator, with good attention to detail and a calm, professional approach. You will play an important part in helping people rebuild confidence and independence after injury. Applications close on 08 November 2026. To apply, please use the official application link provided with this listing.

Responsibilities

- Support clients recovering from injury and help them access services. - Keep case notes and records accurate and up to date. - Follow up on appointments, support arrangements and next steps. - Liaise with colleagues and service providers on behalf of clients.

Requirements

Strong communication and organisation skills, empathy and professionalism, good attention to detail, and the ability to manage follow-ups and work respectfully with people from diverse backgrounds.

Skills