Technical Customer Support
- Location
- Switzerland
- Work arrangement
- Remote
- Employment type
- Contract
- Category
- Customer Service & Call Centre
- Industry
- Information Technology
- Salary
- $2,500 – $4,000 / month
- Openings
- 1
About the role
QuickMail is hiring a Technical Customer Support specialist on a remote contract (full-time or part-time). You will help customers get the most out of the QuickMail cold email platform: answering technical questions, troubleshooting deliverability and sending setup issues, and guiding users through automations. Day to day you will handle support tickets and live conversations, dig into DNS, inboxes and campaign data to solve problems, and feed product feedback back to the team. You will be a calm, clear communicator who makes complex email-tech topics simple. This is a remote contract role paying $2,500–$4,000 per month. Working hours must overlap US East Coast and UK hours (restriction stated in the source listing). Ideal for a technically minded support professional with email or SaaS experience.
Requirements
- Experience in technical customer support, ideally for SaaS or email products. - Solid understanding of email deliverability, DNS/SPF/DKIM concepts is a plus. - Excellent written English and patient, clear communication style. - Self-organized and comfortable working remotely across time zones. - Available during hours overlapping US East Coast and UK.
How to apply
- Select Apply now.
- You are taken to QuickMail’s own application page to send your application.
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