Contact Representative
- Location
- Oakland, California, United States
- Work arrangement
- On-site
- Employment type
- Full-time
- Category
- Customer Service & Call Centre
- Industry
- Information Technology
- Salary
- $45,785 – $82,007 / year
- Openings
- 1
- Apply by
- 5 Nov 2026
About the role
The Social Security Administration is hiring Contact Representatives to support the public through its National 800 Number service, with posts in Oakland, California, and Seattle, Washington. In this front-line role you will take incoming calls, interview callers to understand their questions, explain Social Security and Medicare rules in plain language, gather facts, check records, and help resolve benefit and eligibility issues. The work suits patient, clear communicators who enjoy helping people: full training is provided over 18 to 21 weeks, and the role follows a GS-5 to GS-7 career ladder with promotion potential. Applicants must be US citizens and pass a competency interview; a Real ID or US passport is needed for the agency credential. Applications close on 5 November 2026 at 11:59 p.m. Eastern Time, with earlier cut-off dates already passed, so apply promptly through USAJOBS.
Requirements
Applicants must be US citizens and pass a competency interview; a Real ID or US passport is needed for the agency credential.
How to apply
- Select Apply now.
- You are taken to Social Security Administration’s own application page to send your application.
Applying is free. We never ask candidates for money. The exact steps can differ by job and employer.