Customer Success Manager, Enterprise, DACH (d/f/m)
- Location
- Germany
- Work arrangement
- Hybrid
- Employment type
- Full-time
- Category
- Customer Service & Call Centre
- Openings
- 1
About the role
Personio provides an intelligent HR platform that helps small and medium-sized organisations simplify time-consuming people tasks. The listing describes a growing team of more than 1,800 Personios across Europe and the US building products used by more than 14,000 customers and their 1.5 million employees, with a mission to unlock the power of people for the organisations it serves. This role sits in the Revenue & Success team, in Customer Success Management for Enterprise customers in the DACH region, and is office-based (hybrid) in Munich. You will act as trusted partner and advisor to key decision-makers for a portfolio of 10 to 15 key Enterprise customers across their full lifecycle, driving adoption of Personio to improve HR efficiency and automation in line with each customer's business objectives. The role covers regular customer-health assessment to anticipate and mitigate risks, strategic plans for retention and expansion including upsell opportunities, regular business reviews with customers and their executive teams, close collaboration with internal stakeholders to turn Enterprise needs into tailored solutions and product requirements, and co-leading projects on methodologies, OKRs, process enhancement and automation. To apply, submit your application via the application link for this listing, which takes you to this specific Customer Success Manager, Enterprise, DACH vacancy in Munich.
Requirements
Proven track record of 3+ years in a client-facing role in high-touch Customer Success, HR Strategy & Projects, or Consulting, with prior SaaS experience Fluent German (C2 / native) and English (C1) Experience managing stakeholders at multiple levels, from individual contributors to senior management HR expertise to anticipate customer requirements and advise on people processes Data-driven and revenue-conscious mindset focused on product adoption and revenue growth Ability to navigate divergent interests, set expectations and resolve conflicts
Skills
How to apply
- Select Apply now.
- You are taken to Personio’s own application page to send your application.
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